![]() ![]() If you canceled your subscription prior to the renewal date, then your account will not be charged. Note: You may see a pending authorization up to 72 hours before the actual renewal date. Add file or drop files here Please include your Google Play order number. If you need a response, then please submit your request through another form. If you need assistance or would like confirmation that your account is cancelled, contact us here. If Lumosity doesn't appear, auto-renewal may already be off.įor more detailed instructions, go to Apple Support.Tap Subscriptions, then choose Lumosity to Cancel Subscription.Log into your Apple account if prompted.If you purchased through Google Play, your Lumosity Account page will not show any billing information. If you're not sure, please check your emailed receipt. Note: If you purchased on Android, you may have done so through our website or through Google Play. Find Lumosity, then tap Cancel subscriptionįor more detailed instructions, go to Google Play Support.Select Bills and accounts on the left side of the page.Toggle the Auto-Renewal slider left, so it is gray (not blue).You will be asked to provide a reason for your cancellation as part of the cancellation process. You can cancel it by clicking Manage Billing then Cancel Auto-Renewal, then confirming cancellation on the following pages. If you DO see a Billing Information section, you have a scheduled payment.If you do NOT see a Billing Information section, you may not have a recurring subscription.Look for a Billing Information section.Click your name in the upper right-hand corner of the homepage to open a drop-down menu.Make sure you are logged into the account in question.To check whether you are scheduled for auto-renewal, please find your method of payment below. ![]() Most subscriptions purchased on Lumosity are set to auto-renew. Please note that if you paid via Google Play or iTunes, your subscription is managed through their website, not ours, so you will have no payment information on file with us however, you can verify how you paid by going to your Payment History here. ![]()
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